Zendesk
Com o Zendesk Support Suite, as empresas podem ter conversas naturais com clientes por meio de atendimento omnicanal, por e-mail, chat na web, voz ou apps de mensagens em redes sociais. A ferramenta acredita em um atendimento ao cliente baseado em acompanhamento e priorização de interações por um sistema de tickets, o que permite às empresas ter uma visão histórica unificada do cliente.
What Is It
Zendesk Support Suite offers businesses the ability to have natural conversations with their customers through omnichannel support, using email, web chat, voice or social messaging apps. ZSS values customer support through tracking and prioritizing interactions through a streamlined ticketing system, allowing businesses to have a unified historical view of the customer.
How We Work Together
Braze and Zendesk work together to improve your interactions with customers and prospects. Use CSAT scores and open tickets information to ensure you're sending the right message, or not sending a message at all to unhappy customers.
