SCHMACK
Braze-specialist agency helping brands earn cult customers with better CRM.
Overview
Most CRM programmes are discount engines with a logo on top. SCHMACK builds them around who the customer actually is and what they're most likely to want next in their journey.
That means killing the campaign calendar, the batch-and-blast, and the manual processes holding most CRM teams back. We replace them with smarter workflows and feedback loops, to deliver higher-quality campaigns faster and make every send better than the last; earning customers who pay more, stay longer, and enjoy their experience.
Services
Loyalty Strategy
Creating the kind of experience customers don't want to leave; one that knows what they want, delivers it at the right time, and makes every interaction feel worth coming back for.
Creative
Messaging, UX, and campaign assets built for Braze channels. Designed to perform down to the last detail, and genuinely enjoyable to receive.
Implementation
Braze implementation, integration, and data architecture built to scale. We handle the setup so Braze works the way it’s meant to from day one.
Automation and Scaling
Building frameworks that drive consistent, repeatable results. We replace manual processes with scalable AI-powered workflows, freeing your team to focus on the most rewarding parts of their jobs.
Testimonials
SCHMACK aren't just an agency - they're part of our team.
Managing Director
SCHMACK delivers capabilities that would usually require multiple specialist hires.
Head of Global Retention
SCHMACK cut our reporting time from a full day down to two hours.
Podimo
