Refiner
Refiner is a multi-channel survey platform allowing you to survey your users while they are using your product (web & mobile), by email or with personalized survey links.
Overview
Refiner is an in-app survey platform for SaaS companies that lets you collect NPS, CSAT, product feedback, and other customer insights directly while users are interacting with your product on web & mobile. Surveys can also be sent by email or shared through personalized links. With powerful integrations and automations, Refiner helps you trigger surveys at the right moment, sync responses with your existing tools, and turn user feedback into actionable insights.
How We Work Together
Use the Refiner & Braze native integration to sync in-app survey responses and other feedback data with Braze customer profiles. Survey responses automatically sync to Braze as events with custom attributes, making it easy to enrich customer profiles with NPS, CSAT, product feedback, and other user insights.
With real-time feedback data in Braze, you can build highly targeted segments, trigger relevant follow-ups, and automate customer journeys based on what users say while they are interacting with your product.
Features
In-app surveys
Launch targeted microsurveys right in your web or mobile application (iOS, Android, React-Native, Flutter).
Personalized survey links
Create personalized survey links for individual users on the fly
Send email surveys with Braze
Generate and embed code for your surveys that you can copy & paste to any Braze email campaign
Media
Associated Partners
FAQ
Refiner can sync survey interaction events and survey response data to Braze. This can include events such as Survey Seen, Survey Dismissed, and Survey Completed, as well as answers, scores, and selected contact data fields depending on your configuration.
Once survey data is available in Braze, you can segment users based on responses such as NPS scores, CSAT ratings, or product feedback. You can also trigger targeted campaigns based on survey outcomes and use Braze Canvas or other orchestration tools to build cross-channel customer journeys.
Yes. By syncing survey events and response data to Braze, you can trigger Braze campaigns based on survey interactions or outcomes, such as when a user completes a survey or submits a specific score or answer.
Yes. Refiner survey response data synced to Braze can include feedback metrics such as NPS scores and CSAT ratings, allowing you to segment users and trigger follow-ups based on customer sentiment.
Yes. After connecting Braze, you can select which Refiner surveys should send data to Braze. You can also choose which Refiner events should be synced and whether to include only survey responses or additional contact data fields.
Yes. In addition to NPS and CSAT surveys, you can use the integration to collect and sync product feedback, churn reasons, feature feedback, and other survey responses with Braze customer profiles and journeys.
Yes. You can embed Refiner surveys directly into Braze campaigns, including email campaigns and other channels supported by Braze. Braze remains the tool used to send the message, while Refiner provides the survey experience.
