Front
O Front é a plataforma moderna de atendimento que ajuda as empresas a encantar seus clientes, engajar suas equipes e construir negócios mais fortes. Reimaginamos o help desk para a colaboração da equipe em tempo real em todos os canais de comunicação com o cliente e, em seguida, o potencializamos com IA e automação para resolver problemas e ajudar as equipes a trabalhar mais rapidamente. Os clientes obtêm um serviço excepcional, seja para uma resposta simples e instantânea ou ajuda personalizada...
What Is It
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience.
How We Work Together
Front + Braze: Unified Customer Journeys, Boosted Engagement
Front and Braze integrate to streamline your customer interactions across channels (email, chat, SMS), so you can delight your customers at every touchpoint.
With Braze, you can personalize customer journeys with targeted SMS campaigns and streamline workflows with automated communication based on customer actions. In Front’s omnichannel customer service platform, agents can reply first, quote fast, and win more thanks to powerful AI productivity features.
With Front and Braze, companies get seamless lead handoffs, proactive customer engagement, and data-driven insights that minimize churn and boost conversions.
