Ada
A Ada atua como uma camada de interação com a marca para ajudar as empresas a automatizar mais de 80% das consultas simples e cotidianas, bem como conversas complexas e personalizadas, em toda a jornada do cliente. Quando o encaminhamento para um agente humano é necessário, o bot da Ada encaminha de forma inteligente os clientes certos para os agentes certos para que o atendimento seja instantâneo.
What Is It
Ada acts as the brand interaction layer to help businesses automate 80%+ of simple, day-to-day inquiries as well as complex and personalized conversations, across the end-to-end customer journey.
When escalation to a human agent is needed, Ada bot intelligently routes the right customers to the right agent channels for instant support.
How We Work Together
Using Braze API endpoints, Ada has created a codeless drag-and-drop Braze application within our builder interface that enables brands to push events and attributes collected within Ada’s chat to Braze user profiles.
Ada will also extend this application to enable brands to pull user profile data into Ada to create more personalized conversations based on attributes and segments.
